IIR recognizes the contributions of these Sponsors and Exhibitors.
Learn more about sponsorship opportunities with us.
Sponsors
MARQUEE SPONSOR
http://www.maritz.comPeople can contribute much more to your mission, your business, and your bottom line than you realize. Maritz knows how to harness that untapped human potential. We help you understand, enable and motivate all the people who touch your business: employees, channel partners and customers.
Whether your business is financial, automotive, retail, pharmaceutical, or telecommunications, we have industry experience. This, paired with wisdom from decades of discovering the aspirations and desires that drive human behavior, allows us to create unprecedented results in unexpected ways. We open up new possibilities for success with research, learning solutions and motivation programs. Please visit http://www.maritz.com/
LOYALTY SUMMIT SPONSOR
http://www.maritzloyalty.comMaritz Loyalty Marketing is the nation's leading provider of full-service loyalty marketing solutions including rewards-based loyalty programs and one-to-one communications programs. A unit of Maritz Inc., the world's largest integrated provider of performance improvement, market research and travel services, Maritz Loyalty Marketing designs and operates customer loyalty programs designed to identify, retain and grow their clients' best customers. From the Maritz headquarters campus in suburban St. Louis County, Missouri, Maritz Loyalty Marketing deploys all of the strategic, operational, technology, communications, rewards and fulfillment services that support their client's customer loyalty programs nationwide. For more information, please visit our web site.
Allegiance provides enterprise feedback management (EFM), on-demand solutions for measuring and managing customer and employee engagement across the enterprise. Customer and employee engagement ties directly to company growth and profits, and businesses that value and manage engagement realize more success. Allegiance helps companies increase profits, make more informed decisions and build a strong following with customers and employees through The Engage Platform – a flexible, turnkey, hosted solution offering easy implementation and no IT burden. Leading companies from around the world use Allegiance to manage their customer and employee engagement to grow their businesses.http://www.allegiance.com.jpg "CDC Software")
CDC Software
CDC Respond enables companies to quickly and easily capture and analyze complaints and customer and feedback to drive business change, reduce dissatisfaction and improve profitability.
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing and managing action based on customer satisfaction and loyalty feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions enterprise-wide. For news, product demonstrations and other company information, visit http://www.customersat.com/ or call 1.800.372.7772.
http://www.customersat.com
Customer Service Institute of America (CSIA)
The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer service. CSIA is the professional body of choice for customer service leaders seeking professional recognition through the attainment of internationally recognized industry qualifications, certifications and awards.http://www.serviceinstitute.com
CSIA is the US Representative body on the International Council of Customer Service Organizations (ICCSO) and has the honor of hosting the 2008 International Service Excellence Award™ at NACCM. Judged using the International Customer Service Standard criteria, these awards are the world’s peak customer service awards. Leading customer service organizations and individuals around the globe are nominated in a variety in categories to recognize their commitment customer service excellence.
Our focus is simple: Help our clients succeed by providing strategic advice and value. We do it by applying the right research approach to address each specific need, always with the client’s best interest in mind. It’s how we’ve been able to win 13 Ogilvy Awards alongside our clients over the years – which is a point of pride, since the only way to win is to demonstrate proven results.http://www.harrisinteractive.com
Jacada is a leading provider of customer service unified desktop and process optimization solutions that help companies rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada serves a wide variety of industries, with specialized success in the communications, financial services, utilities, retail, and travel and service markets. Contact centers worldwide - including those of such notable organizations as Nationwide Insurance, O2 UK, Harrah's, Lillian Vernon and Cox Communications -- are using Jacada solutions to automate complex processes, improve customer satisfaction and retention, reduce operational costs, and enforce and monitor compliance with regulatory policies and procedures. For more information,please visit www.jacada.com or call 1-800-773-9574.http://www.jacada.com
SPSS is a leading worldwide provider of predictive analytics software and solutions. The company's predictive analytics technology connects data to effective strategic action by drawing reliable conclusions about current conditions and critical future events. More than 250,000 commercial, academic, and public sector customers rely on SPSS technology to help increase revenue, reduce costs, improve important processes, and detect and prevent fraud. More than 95 percent of the Fortune 1000 companies are SPSS customers. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit www.spss.com.
http://www.spss.com
Founded in 1996, Working Solutions has emerged as the leading provider of remote home agents to Fortune 1000 enterprises by bringing a new operational approach to the competitive call center industry dogged by off-shoring and inefficiencies. Through its network of 28,000 high quality agents and industry-experienced leadership, Working Solutions delivers flexible solutions for improved financial results and superior customer experiences.http://www.workingsol.com
Exhibitors
American Customer Care (ACC) has been a premier provider of contact center services since 1986. ACC has the experience, technology, resources and flexibility to meet your CRM, Inbound, Outbound, and IVR needs. With 2,000 universal stations across 10 US-based centers, ACC has the capacity and experience to meet your changing business needs.http://www.americancustomercare.com
http://www.analyticpartners.comAnalytic Partners is a leading independently-held global marketing research firm, specializing in highly-customized, results-oriented analytics including marketing mix modeling, segmentation, predictive modeling, loyalty analysis and optimization. Our results-oriented work enables deep business insights and our value-added consulting services significantly improve sales and profit performance for clients around the world.
http://www.cfigroup.comCFI Group is a global provider of customer satisfaction research, analysis and consulting services. Through the application of our advanced models for predicting customer behavior, CFI Group clients are able to make decisions about resource allocation priorities by precisely identifying not only the key drivers of customer satisfaction but also their direct effect on financial performance.
The focus of CFI Group's methodology, technology, and measurement expertise is on strengthening customer relationships and improving shareholder value. CFI Group clients – which include such leading organizations as Best Buy, Domino's, ServiceMaster, UPS, the U.S. Government, BellSouth, British Telecom, Vodafone, and Yahoo! – use our services to improve customer strategy implementation, enhance pre-M&A customer asset and risk assessment, and gain competitive advantage.Headquartered in Ann Arbor, Michigan, CFI Group has offices in 12 cities on four continents. For more company information, visit www.cfigroup.com.
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Clarabridge provides customer experience management solutions to Fortune 1000 companies seeking to better understand their customers and improve loyalty. Through its award-winning text analytics technology, Clarabridge software turns text-based customer feedback from external and internal sources into valuable customer insight that business managers use to make service delivery, product and marketing improvements. Clarabridge provides the industry's first web-based text analytics solution with its Content Mining Service(tm), and its Content Mining Platform(tm) is the first text analytics solution built specifically for the business user.http://www.clarabridge.com
Clarabridge is headquartered in Reston, Virginia.
Comarch is an independent, global software house and systems integrator, providing innovative solutions since 1991. Comarch offers a diversified range of products, which include products and services for dynamically growing sectors of the economy such as: telecommunications, finance & banking, manufacturing, trade and public administration. Comarch's products include document archiving and workflow, customer relations management, security and data protection, controlling and financial/accounting systems, hardware and network infrastructure, corporate web portals, internet, intranet and ERP Systems. Comarch's primary advantage lies in its extensive domain knowledge amassed in our software which we use to deliver and integrate sophisticated business IT solutions. More at:http://www.comarch.com/en
http://www.medallia.comMedallia provides enterprise-wide feedback solutions to enterprises of all sizes, spanning customer touchpoints across the globe in over 80 countries and over 30 languages. Medallia's on-demand software enables large and sometimes complex businesses to gather, monitor, and act on feedback from customers, partners and employees to drive satisfaction, loyalty and profit. These industry leaders, such as Fidelity Investments, Hilton Hotels, Jamba Juice and Gold's Gym are making their organizations even more customer-focused, and are improving the Customer Experience daily by holding every business unit at every touch point accountable.
Megaputer Intelligence is a leading provider of text mining and predictive modeling software. Our tools and solutions enable users to reveal customer insights hidden in large volumes of data collected from VoC data sources, such as call centers, surveys, product reviews, and blogs. Bridging the gap from raw data to actionable knowledge, Megaputer helps numerous Fortune 1000 companies enhance customer satisfaction and loyalty.http://www.megaputer.com
Open Span
OpenSpan is a leading provider of desktop productivity and SOA acceleration products for the enterprise. Global 2000 organizations leverage OpenSpan to integrate, automate and extend their software applications in order to improve efficiency and employee productivity, enhance customer care quality and increase revenues through optimized up-selling processes.
Strativity Group, Inc. is a global consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Customer Experience Management (CEM) strategies enable companies to create true competitive advantage by moving the strategic focus from product to customer.http://www.strativitygroup.com
The Center for Client Retention
The Center For Client Retention (TCFCR), designs and conducts comprehensive customer satisfaction / loyalty measurement systems for customer service, consumer affairs and help desk contact centers. Entrevista, a division of TCFCR, assists corporations with how to best service the Latino community. TCFCR and Entrevista specialize in post contact in depth telephone interviews and Internet-based surveys, as well as mystery shopper calls and e-mails in English and Spanish.http://www.tcfcr.com
Upstream Works provides contact center solutions for companies seeking to improve their customer service through First Call Resolution. Products such as the award winning UpStart, UpTake, and eMedia CMAS give agents the tools to handle a customer request in a single contact, and management the data and analytics to correct operational issues that impact customer care. The result is a dramatic improvement in customer satisfaction that translates to financial impact by reducing churn, reducing operational costs and increasing sales revenue. To learn more, visit the website.http://www.upstreamworks.com