Why We Love Joe Torre
Joe Torre is perhaps the most acclaimed manager in sports history. His recognition spans from his corporate sports management career, to authoring two best selling books to being a cancer survivor and philanthropist. He is best known for leading the New York Yankees for 11 years during which time they won six American League Pennants and four World Series Championships. In 2007, Joe decided to move on from the Yankees and is currently managing the Los Angeles Dodgers. For all of his success, Torre remains down to earth, good-humored and practical in his approach to leadership and success. Joe will share his wisdom on the universal concerns of all managers – handling tough bosses, dealing with both setbacks and success, earning the trust and respect of the team, and forging a diverse group of individuals into a cohesive unit with a willingness to make the sacrifices necessary to win. You will gain invaluable insights and applicable tools to help you develop a winning outlook and to get the most out of yourself and others. This is your opportunity to learn directly from one of the greatest managers of all time.
At NACCM: Ground rules for winners: Effectively managing
teams, setbacks and success both in business and in life
For more on Joe Torre

Why We Love Kevin Carroll
Kevin is the author of the highly successful Rules of The Red Rubber Ball and founder of The Katalyst Consultancy. He considers himself an excitatory agent for change. Kevin went from Head Athletic Trainer for the Philadelphia 76ers to Nike when Phil Knight hired him to “hang out” and help inspire the Nike creatives. He was the inspiration for the Lance Armstrong wristband phenomenon and now travels the globe promoting the importance of PLAY. Kevin is among the “Authors of Note” in Starbuck’s “The Way I see It” program. His words appear on 17 million Starbucks white coffee cups across the country. His favorite quote is from The Alchemist, “to realize one’s destiny is a person’s only obligation,” we invite you to join him on the chase!
At NACCM: Rediscovering Play: Bringing fun
and passion to your work...and life
For more on Kevin Carroll

Why We Love Frank Capek
Frank has spent more than 25 years helping lead organizations design & deliver the most differentiated and compelling experiences for their customers. In the course of his work, Frank has developed cutting-edge approaches to designing experiences from the “mental model of the customer” not the “mental model of the provider.” This has included helping clients: understand how their customers’ think, feel, and act; design products, services, processes, & technology that enable more effective customer experiences; and align leadership, employee experiences, and organizational behavior to deliver. His research and intellectual energy has been focused on understanding how people experience the world… independent of their roles as customers, employees, or members of any social network. Converse with Frank at his popular Customer Innovations Blog: (http://customerinnovations.wordpress.com)
At NACCM: Swarming the Magic Kingdom: A Next Generation Customer Immersion Event
For more on Frank Capek

Why We Love JoAnna Brandi
JoAnna Brandi, often called “The Customer Care Lady” has been traveling the globe for the last 15+ years, urging people to change the way they deal with their customers and their employees. She has authored two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal. She lives by the motto “caring is contagious, spread the word.” Awaken the “dare to care” leader in you.
At NACCM: The Positive Leader
For more on JoAnna Brandi

Why We Love Keith Ferrazzi
Keith Ferrazzi has experienced an extraordinary rise to prominence thanks to his formula of working with people and his networking savvy. Both Forbes and Inc. magazines have designated him one of the world's most "connected" individuals. In addition to helping guide organizations and business leaders worldwide, Ferrazzi finds interest in studying the relationship between leadership success and spirituality. He was previously Chief Marketing Officer of both Starwood Hotels and Deloitte Consulting. As a networking genius, Keith will share how to connect with people, starting with fellow conference attendees, and how to create long lasting business relationships for life.
At NACCM: Relationships for Revenue Growth
For more on Keith Ferrazzi

Why We Love Mark Morgan
Mark has spent more than 30 years working with various Fortune 100 companies focused on the execution of strategy. He has authored two books Get it Done: A Blueprint for Business Execution and more recently in 2008, Executing Your Strategy. Mark will share his knowledge from being a manager at IBM, company start-ups, leadership training, Chief Learning Officer and Practice Director at Stanford University to give you the straight forward information you need to convert great ideas into great results. He will challenge you to approach the ideas you have
in a new way that causes action and results.
At NACCM: Great Ideas to Great Results,
Cracking the Code On Getting Stuff Done
For more on Mark Morgan