We have put together dinner parties and have asked some of our speakers to serve as hosts on specific topic areas.  These are not “working dinners” but instead simply an opportunity to get to know fellow attendees within a similar focus area as you.   If you’re interested in reserving your spot at a dinner party, please contact your NACCM event concierge at MyNACCM@iirusa.com and let them know which dinner party restaurant you’d like to join.  Everyone is responsible for their individual dinner costs, there’s no pre-set restricted menu.

All restaurants are within walking distance.

Dinner Party A: Topic Area: Contact Center/Call Centers/ Customer Service
NACCM keynote - Bill Price, Author, The Best Service is No Service, Donna Reed – American National Insurance Company – Director, Compliance & Communication

Restaurant:  Ralph Brennan’s Jazz Kitchen, Creole Cuisine, $$ located in Downtown Disney District (reservation at 7:30 pm)

Dinner Party B: Topic Area: Customer Experience & Leadership
Speakers hosting: JoAnna Brandi. Conference Chairwoman, Brett Whitford & Christine Churchill, International Council of Customer Service Organizations,

Restaurant:  Napa Rose, Wine-Country Inspired cuisine -$$$ located at the Disney’s Grand Californian Hotel & Spa (Reservation at 8:00pm)

Dinner Party C: Topic Area:  Customer Experience, Loyalty & Metrics
Carlos Dunlap from Maritz & Joe Pinto, Cisco Systems

Restaurant:  Steakhouse 55, Beef specialties & seafood, $$$ located at the Disneyland Hotel (Reservation at 7:30 pm)

Reserve your spot by emailing MyNACCM@iirusa.com by Monday, Nov. 10th to guarantee a spot.

Cost: $70 per person and will include admission to the awards event, including heavy hors d’oeuvres and cocktails.

Attendees will also receive a complimentary membership to the Customer Service Institute of America (a $175 value!)

To register, go to www.serviceinstitute.com or download the registration form.